Customers outside the UK

• Can you change the invoice amount so I can avoid tax charges?

  The value of the goods will be displayed on the outside of your parcel, using the internationally recognised CN22 form. We are not able to change this amount to avoid tax charges as it is illegal to do so. The CN22 being clearly displayed should result in quick customs clearance.

• Do you charge VAT on international orders?

  All prices shown on the website are inclusive of any applicable UK VAT. This means that the total price you pay us for products is always the same, regardless of whether or not UK VAT is chargeable on the sale. Therefore we are unable to refund any VAT if you are outside the UK. Where you have r...

• How do I place an order to be delivered internationally?

  If you are shopping outside the UK your search engine will be able to tell us which country you are in and redirect you to the correct version of our site. If you are making an order for delivery in a different country you can do this without making any changes, however do not be alarmed if you a...

• Why can you not send aerosol items overseas?

  Aerosols are classed as prohibited items with Royal Mail and most other carriers, so we are not able to ship them outside of the UK.

• Why have I been charged more?

  All prices are shown in your local currency but will be charged in GBP, as we are a British company. Unfortunately we are unable to take payment in other currencies.We apologise for any inconvenience caused. The price we give on site is calculated using a generic exchange rate converting British...

• Will I be charged duty or import tax at customs?

  Our prices include VAT at the current rate. Our VAT number is 869 7445 58. All countries outside the EU have additional customs charges which might be applied to your order upon it reaching its country of destination. It is your responsibility as the customer to inform the recipient of these cha...