Everything Else

• I can't find a product, has it been discontinued?

  Occasionally brands will reformulate, relaunch or remove products from their range. We understand that this can be quite significant for our customers and do our best to keep you informed of these changes. If you discover that your favourite product has been discontinued, please email, chat or ...

• I have a marketing or charity request.

  If you would like to speak to our marketing team regarding a PR, charity or press request, please email marketing@koan.is quoting the following information: Name of company Nature of event/work Contact details Our marketing team will then be in touch.

• I would like to blog about the products you stock

  Please send your request through to our marketing team using the email address below: marketing@koan.is

• What is the order of application for routines?

  Take note! The order is: 1. cleansing 2. toner 3. ampoule* 4. serum 5. moisturiser 6. sunscreen. *There are some exceptions, such as Flash, Epigence Optima SPF 50+ and Fórmula Nº10 HD Color Touch SPF30 ampoules, which are applied as the last step in the routine.