My Order/Account

• How do I make a payment?

  Payment can be made by any major credit or debit card or via Paypal. If you prefer not to give your details online, we can take payment over the telephone by our customer service team: please call +44 1179 270 434. If you are experiencing any difficulties with making a payment or wish to pay via...

• How do I unsubscribe from newsletter emails?

  We would be really sorry to see you go, but if you want to leave behind the thousands of other beauty insiders receiving exclusive news and offers, simply click 'Unsubscribe' at the bottom of any Bath & Unwind newsletter. You can then update your preferences accordingly and your account will ...

• How do I update my personal details?

  If you want to change your personal details such as address or telephone number then sign into your account and update your address or telephone number. If you wish to update your email address, please contact us via chat, email or phone and our customer service advisers will be happy to help.

• I entered the wrong address, what should I do?

  If you have entered the incorrect delivery address, or missed any significant details from your delivery address. Please chat, email or call us as soon as possible. Once the item is packed we will not be able to stop this parcel being dispatched.

• I have forgot my password, what shall I do?

  Don't worry, it happens. Simply click Forgotten your password to receive a reminder via email. To change your password, log in to your account area and click edit in your account settings, input your new password and click save. This will update your account immediately. Alternatively you contac...

• I've received the wrong product, what do I do?

  We're sorry you have received the wrong item in your order. We pack all our products with care, and bar code scan every item as it is packed. We have also appointed two members of the team to independently check every order. However, mistakes occasionally happen and we strive to resolve any prob...

• My order has arrived damaged, what do I do?

  We are sorry to hear that your order has arrived damaged. We know lots of companies say it, but we really do take a lot of care to ensure that your order reaches you in the condition you expect. Therefore if you contact us we may ask you a few questions on how you believe the damage occurred so ...

• My order is delayed due to an item on pre-order, what can I do?

  We sometimes offer items for sale before they are in stock to meet growing demand. If we do this then you will be clearly notified before you place your order. You may place an order for one of these items in the same way as you would order other products on our site. Where possible, the estimat...

• What happens after I've ordered?

  As soon as you have paid for your order you will receive a confirmation email detailing the delivery address and the products you have ordered. If you spot a mistake, please chat, email or call us as soon as possible. Once your beauty essentials have been picked and carefully packed, the order w...