My Order/Account

  • How do I make a payment?

    Payment can be made by any major credit or debit card or via Paypal. If you prefer not to give your details online, we can take payment over the telephone by our customer service team: please call +44 1179 270 434. If you are experiencing any difficulties with making a payment or wish to pay via...

  • How do I unsubscribe from newsletter emails?

    We would be really sorry to see you go, but if you want to leave behind the thousands of other beauty insiders receiving exclusive news and offers, simply click 'Unsubscribe' at the bottom of any Bath & Unwind newsletter. You can then update your preferences accordingly and your account will ...

  • How do I update my personal details?

    If you want to change your personal details such as address or telephone number then sign into your account and update your address or telephone number. If you wish to update your email address, please contact us via email and our customer service advisers will be happy to help.

  • I entered the wrong address, what should I do?

    If you've entered an incorrect delivery address or missed important details (such as a house number or postcode), please email us as soon as possible. Our team processes and packs orders quickly, so the sooner we’re notified, the better the chance we can make changes. Once your order has been pac...

  • I have forgot my password, what shall I do?

    Don't worry, it happens. Simply click Forgotten your password to receive a reminder via email. To change your password, log in to your account area and click edit in your account settings, input your new password and click save. This will update your account immediately. Alternatively you email ...

  • I've received the wrong product, what do I do?

    We’re really sorry you’ve received the wrong item. While we pack every order with care and use barcode scanning to ensure accuracy, occasional human error can still happen. If this has happened to you, please email us right away. Our team is here to resolve the issue quickly and make things right...

  • My order has arrived damaged, what do I do?

    We are sorry to hear that your order has arrived damaged. We know lots of companies say it, but we really do take a lot of care to ensure that your order reaches you in the condition you expect. Therefore if you contact us we may ask you a few questions on how you believe the damage occurred so ...

  • My order is delayed due to an item on pre-order, what can I do?

    We sometimes offer items for sale before they are in stock to meet growing demand. If we do this then you will be clearly notified before you place your order. You may place an order for one of these items in the same way as you would order other products on our site. Where possible, the estimat...

  • What happens after I've ordered?

    Once your payment is complete, you'll receive a confirmation email with the details of your order, including the delivery address and the items you've purchased. If you notice any mistakes, please contact us as soon as possible. Orders are picked and packed quickly, so there’s only a short windo...