Popular Questions
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We do not currently have any printed catalogues available for our customers, as our range is constantly being expanded and updated. However, you can join the thousands of beauty insiders who subscribe to our email newsletters which are packed with tips, special offers and information on exciting...
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How do I arrange a return or exchange?
Changed your mind? No problem, unused items can be returned to us within 30 days of purchase. As long as we receive the returned item unopened and in a re-sealable condition we can offer you a full refund. Before you post it, please email us quoting your order number and the reason for returning... -
How do I change or cancel my order?
If you need to cancel your order, please email us as soon as possible and we’ll do our best to accommodate your request. However, once your items have been picked and packed, we may not be able to cancel or make changes. In this case, please refer to our [Returns Information] for guidance. If y... -
How do I find out about offers and promotions?
By far the best way to keep up with our latest offers is to join the thousands of other beauty insiders by signing up to our newsletter. We also have lots of product promotions and special offers available daily on our website. -
What is the status of my order?
To check the status and estimated delivery date of your existing order, please log into your account and select the order to see the full status. If your order has been dispatched then the goods are with the courier. If there is tracking available on your order then this will be displayed in you... -
When will I be charged for my order?
We believe in processing orders quickly and efficiently. That’s why your card will be charged immediately after your order is placed—once security checks from your card issuer and our website have been successfully completed. You’ll then receive a confirmation email letting you know your purchas... -
Simply click Forgotten your password to receive a reminder via email. To change your password, log in to your account area and click edit in your account settings, input your new password and click save. This will update your account immediately. Alternatively you email us where a customer servi...