Popular Questions
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We do not currently have any printed catalogues available for our customers, as our range is constantly being expanded and updated. However, you can join the thousands of beauty insiders who subscribe to our email newsletters which are packed with tips, special offers and information on exciting...
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How do I arrange a return or exchange?
Changed your mind? No worries — we’ve got you covered. You can return any unused item within 30 days of purchase, as long as it’s unopened and in re-sealable condition, and we’ll issue a full refund. Contact us for the relevant information to complete the return. We’ll reply with all the details... -
How do I change or cancel my order?
If you need to cancel your order, please contact us as soon as possible and we’ll do our best to accommodate your request. However, once your items have been picked and packed, we may not be able to cancel or make changes. In this case, please refer to our [Returns Information] for guidance. If... -
How do I find out about offers and promotions?
By far the best way to keep up with our latest offers is to join the thousands of other beauty insiders by signing up to our newsletter. We also have lots of product promotions and special offers available daily on our website. -
What is the status of my order?
To check the status and estimated delivery date of your existing order, please log into your account and select the order to see the full status. If your order has been dispatched then the goods are with the courier. If there is tracking available on your order then this will be displayed in you... -
When will I be charged for my order?
We’re committed to processing your order swiftly and securely. That’s why your card is charged immediately after placing your order—once all security checks from your card issuer and our website are successfully completed. You’ll receive a confirmation email shortly after, including details of y...