Popular Questions
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If your order has tracking details, you will find this information on your order dispatch email. If this information is not on your dispatch email, there is no tracking number available. However, if you advise your local delivery office of your name and delivery address they will be able to confi...
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We do not currently have any printed catalogues available for our customers, as our range is constantly being expanded and updated. However, you can join the thousands of beauty insiders who subscribe to our email newsletters which are packed with tips, special offers and information on exciting...
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How do I arrange a return or exchange?
Changed your mind? No problem unused items can be returned to us free within 30 days of purchase. As long as we receive the returned item unopened and in a re-sealable condition we can offer you a full refund. Before you post it, please chat, email or call us, quoting your order number and the r... -
How do I change or cancel my order?
If you would like to change your order after you have placed it then please chat, email or call us as soon as possible and we will do our best to meet your request. However if your products have already been packed it may not always be possible to cancel or change an order; in this case please s... -
How do I find out about offers and promotions?
By far the best way to keep up with our latest offers is to join the thousands of other beauty insiders by signing up to our newsletter. We also have lots of product promotions and special offers available daily on our website. -
What is the status of my order?
To check the status and estimated delivery date of your existing order, please log into your account and select the order to see the full status. If your order has been dispatched then the goods are with the courier. If there is tracking available on your order then this will be displayed in you... -
When will I be charged for my order?
We like to do things quickly and efficiently. Therefore as soon as you placed your order we will immediately charge your card once security checks from your bank issuer and our website have been authorised. You will receive an email confirming that your purchase has been successful and advising ... -
Simply click Forgotten your password to receive a reminder via email. To change your password, log in to your account area and click edit in your account settings, input your new password and click save. This will update your account immediately. Alternatively you contact chat, call or email us ...
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Why haven't I received my order?
We do, on the odd occasion, experience delays with the service provided by Royal Mail and orders arrive later than intended. We understand how frustrating this can be, and for this we sincerely apologise. Royal Mail If you have experienced a delay with your order, please follow our step-by-ste...