Welcome to Our Help Site

• Can I send to BFPO addresses?
• Can I track my delivery?
• Has my order been dispatched?
• How do I make a payment?

• Are my personal details secure?
• Can I buy your products locally?
• Can I pay cash on delivery?
• Can I use my store credit and a promotional code on the same order?
• How do I use my promotional code?
• How long do the promotions last?
• I need some product advice, can you help me?

See all articles in Shopping With Us →

• How do I make a payment?
• How do I unsubscribe from newsletter emails?
• How do I update my personal details?
• I entered the wrong address, what should I do?
• I have forgot my password, what shall I do?
• I've received the wrong product, what do I do?
• My order has arrived damaged, what do I do?

See all articles in My Order/Account →

• I can't find a product, has it been discontinued?
• I have a marketing or charity request.
• I would like to blog about the products you stock
• What is the order of application for routines?

• Can I track my delivery?
• Do you have a catalogue?
• How do I arrange a return or exchange?
• How do I change or cancel my order?
• How do I find out about offers and promotions?
• What is the status of my order?
• When will I be charged for my order?

See all articles in Popular Questions →

• Have you received my returned goods?
• How do I arrange a return or exchange?
• How do I arrange a return or exchange from outside the UK?
• How do I change or cancel my order?

• Can you change the invoice amount so I can avoid tax charges?
• Do you charge VAT on international orders?
• How do I place an order to be delivered internationally?
• Why can you not send aerosol items overseas?
• Why have I been charged more?
• Will I be charged duty or import tax at customs?

• Can I combine spend from multiple accounts into a single account?
• Can I use two Reward Points code on one order?
• Can Reward Points be used together with a discount code?
• Do redeemed vouchers expire?
• Do Reward Points expire?
• How can I reset my Reward Points expiry date?
• How does Refer a Friend work?

See all articles in Reward Points →